Privacy policy

THYSOL Group BV, located at Midzomerweg 8 in Enschede, respects the privacy of all users of its site and ensures that personal information provided to us is treated confidentially. We use your data to process orders as fast and easy as possible. For the other data and information, we will use this information only WITH your consent. THYSOL Group BV will not sell your personal information to third parties. We will only provide your data to third parties which are involved in the execution of your order and to third parties for the execution of services, if explicit permission is given.

 

THYSOL Group BV has no Data Protection Officer, but you can contact us for all privacy-related questions.

 

This privacy policy was last modified on 23-05-2018.

 

What is a personal data?

This is data that makes it possible to trace back to an identifiable living individual. For example: a name, home address or e-mail address. You can find more information about what personal data is on the website of the European Commission: https://ec.europa.eu/info/law/law-topic/data-protection/reform/what-personal-data_en

 

Why do we process personal data?

The processing of these data is necessary to be able to ship your order, to register for a course or to fulfill our legal obligations.

 

Which personal data do we process and for what purposes?

THYSOL Group BV uses received data as follows:

 

Order processing

When you place an order, we need specific data to process it.

 

Which data do we process?

Name, address, postal code, telephone number, payment details, IP address and e-mail address (see the table below for an explanation of why we need this information).

 

Contact forms

Form on the page: https://www.thysol.com/contact/

 

Which data do we process?

Name, telephone number and e-mail address (see the table below for an explanation of why we have this

data required).

 

Customersupport

For our customers we are always available via telephone, contact form or mail.

 

Which data do we process?

Name, telephone number and e-mail address (see the table below for an explanation of why we need this information).

 

 Email marketing

You can sign up for our newsletter. General and personal newsletters keep you informed of the latest news. For example, to specify the content of the personal newsletters we will take a look at products which you have ordered before, which makes the newsletter more relevant for your interests. Unsubscribe from our newsletters is also possible, you can do this at the bottom of every email via the unsubscribe link or by emailing our customer service.

 

Which data do we process?

Name, e-mail address (see the table below for an explanation of why we need this information).

 

Reviews

We are collecting reviews to show websitevisitors, how other people think about our service and products. For this reason we would also like to receive your opinion regarding our products and services.

 

Which data do we process?

Name and e-mail address (see the table below for an explanation of why we need this information).

 

Security

Unfortunately, it might happen that people try to fraud. That is why -in specific situations- we have to use customer data to investigate, prevent or counter fraud. If necessary, we must also share this information with the government. If no suspicious situation occurs, this is obviously not necessary.

 

Which data do we process?

Name, address, postal code, images, telephone number and IP address (see the table below for an explanation of why we need this information).

  

What we do not do with your data?

We will never sell your data to third parties. We do not put the data in public places.

 

What should you do if you want to view, change or delete the information we have about you?

Send an inquiry to our customer service via mail or e-mail. This way you can also submit a request against the use of your data for certain marketing purposes.

 

Additionally, we would like to identify you when processing your request. For that matter, we can ask for extra information.